Terms & Conditions

The following describes our general terms and conditions. These terms and conditions govern all bookings made with us directly or through our website. Please note that terms and conditions for bookings made through third parties may deviate from the hotels general terms and conditions. Should you have any questions please contact the hotel on e-mail hotell@tyrifjord.no or telephone +47 32 77 84 00.

The number of people, rates, accommodation and other products and services to be provided by the hotel will be stated in the confirmation received by the guest after ordering. ​For guests who are not travelling with their parents, we have an 18-year age limit. The hotel reserves the right to cancel the booking if no valid ID can be produced.

The agreed prices are binding on both parties; however, the hotel reserves the right to adjust its prices as a result of changes in costs due to increased taxes and fees or other conditions outside of the hotel's control.

The type of cancellation rules which apply to your booking will depend on the type of booking you have made. Always check which rules apply to your booking, as shown on the booking confirmation.

Bookings made directly to the hotel with Web Price Flex may be changed or cancelled up until 15.00 the day prior to arrival. If the guest does not show up, or if the guest cancels after 15.00 on the day prior to arrival the total number of nights booked will be charged.  All changes or cancellations must be made in writing to be valid. 

Prepaid, non-refundable bookings cannot be changed or cancelled and are charged in full when the booking is made.

For conferences, group reservations, extended stays and parties the terms and conditions in the contract are applicable.

Bookings are paid in full either prior to or upon check-in. Invoicing may be agreed upon in writing in advance after a credit check and in such cases the hotels terms of payment are payment in full 14 days after departure. For guests requesting credit the hotel requires a VAT number and the name and address of the invoice recipient.  All invoices from the hotel are subject to an invoice fee currently NOK 75 per invoice. Late payment will incur interest and fees until payment is received in full as defined in "Lov om renter ved forsinket betaling m.m."

Prepaid, non-refundable bookings cannot be changed or cancelled and are charged in full when the booking is made.

Ordered hotel rooms are guaranteed to be ready for checking in from 15:00 on the date of arrival (local exceptions may apply). The check-out time is 11:00 on the departure date.

Please note that for security reasons all guests aged 18 or over need to be able to provide valid identification. The hotel reserves the right to cancel your booking if you are unable to provide valid identification.

The guest, or whoever is the guarantor for the room, is responsible for damage to property resulting from negligent or irresponsible behaviour by guests. The hotel is non-smoking and in case of infringement of this rule, the hotel will claim compensation for extra cleaning of the room. This compensation has been set at NOK 1500 and will be charged to the final bill of the guest indicated as being responsible for the booking.

Events outside the control of the parties to this agreement – for example strikes, lockouts, fire, lack of delivery, restrictions from local or national authorities etc. that make it impossible to fulfil the obligations of this agreement entitle the parties to cancel the agreement without liability for compensation.

All disputes that may arise between the parties to this agreement (the guest and the hotel), shall be resolved in accordance with Norwegian law.